Service Area
Specialist Support Coordination / Case Management
Connecting people, services, and supports to achieve better outcomes.
About Specialist Support Coordination / Case Management
Navigating the NDIS, insurance schemes, and the broader health system can be overwhelming. Our experienced Specialist Support Coordinators & Support Coordinators provide personalised guidance to help you access the right supports, coordinate services, and achieve your goals.
As a registered NDIS provider, we offer Support Coordination and Specialist Support Coordination to help participants understand and implement their NDIS plans, connect with quality providers, build their capacity, and ensure supports are working together effectively.
Our Case Management and Complex Case Management services extend beyond the NDIS, supporting people with complex health, disability, rehabilitation, and insurance needs. With extensive experience across workers compensation, CTP, life insurance, and community services, we coordinate multidisciplinary care, advocate on your behalf, navigate complex systems, and help achieve the best possible outcomes.
Specialist Support Coordination / Case Management Services
Specialist Support Coordination
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- Support participants with complex needs and high-risk situations
- Coordinate services across health, disability, housing, and community systems
- Develop strategies to overcome barriers to achieving goals
- Manage crises and reduce risks to support stability
- Strengthen informal and formal support networks
- Facilitate collaboration between multiple providers and stakeholders
- Advocate for access to appropriate services and supports
- Build long-term capacity for greater independence and self-management
Support Coordination
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- Maximise your NDIS plan
- Connect you with trusted providers
- Coordinate supports and services
- Build your confidence and independence
- Navigate the NDIS and health systems
- Advocate for your needs and goals
- Prepare for plan reviews and changes
- Monitor progress and adjust supports
Complex Case Management
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- Coordinate complex health, disability, and insurance supports
- Develop tailored recovery and support plans
- Navigate workers compensation and third-party motor vehicle insurance claims
- Facilitate communication between all stakeholders
- Advocate for timely services and funding approvals
- Identify and address barriers to recovery and independence
- Monitor outcomes and adjust plans as needs change
- Deliver person-centred, outcome-focused support
Refer to Specialist Support Coordination / Case Management
Make a referral online and our team will be in touch within two business days to discuss next steps.
Frequently asked questions
- How do I know if Support Coordination is funded in my NDIS plan?
- Support Coordination and Specialist Support Coordination are funded under Capacity Building (CB) Supports in your NDIS plan. If these supports have been included in your plan, we can assist to deliver your coordination services. If you're unsure whether your plan includes Support Coordination or Specialist Support Coordination, our team can help you understand your funding and explain your options.
- Where do appointments take place?
- We see clients in clinic, at home, in the community, in schools and in workplaces, whatever works best for your goals and circumstances.
- Where do we provide services?
- We provide services across metropolitan and regional areas. Regional and rural via clinic appointments, home and community visits, school and workplace visits, and telehealth. Get in touch to confirm coverage in your area.
- How quickly can I be seen?
- We aim to make contact within two business days of your enquiry or referral and book an initial appointment as soon as possible. Contact us to make an appointment or enquire.
Not sure if specialist support coordination / case management fits your situation? Call 1300 368 141 — no referral needed to ask.